These terms and conditions apply to any Order that you place with Yippee! Experiences Limited. We advise that you read them carefully and keep a copy.

1) Definitions and Interpretation

In this Agreement the following terms shall have the following meanings: "Booking Conditions" means the booking conditions, procedures and restrictions in respect of an Experience described in the Brochure and in the Voucher for that Experience; "Brochure" means our most recent Brochure in respect of the Experiences as published in hard copy and/or on our Website; "Essential Information" means, the information that appears as part of the description of the Experience, also forms part of the Terms & Conditions. "Experience" means the Experience day or gift Experience provided by us or on our behalf; "Order" means an order for a Voucher; "Provider" means the third party who provides the Experience on our behalf; "Unavoidable Events" means any events beyond our reasonable control that we are unable to reasonably prevent, insure against or avoid (including, but not limited to, adverse weather conditions, natural disasters, fire, the failure or delay of supplies of power, fuel, transport, equipment or other goods and services, strikes, acts of terrorism, riots and military action); "Validity Period" means the period stated on the Voucher for which the Voucher remains valid; and "Voucher" means a Voucher issued by us that entitles the holder to participate in an Experience. "Website" means our Website at www.yippee-experiences.com Headings in these Terms and Conditions are included for convenience only and shall not affect the construction or interpretation of these Terms and Conditions.

2) Placing an Order

To place an Order you must follow the steps set out in our Brochure. The appearance of an Experience in our Brochure is an invitation to you to make an offer to purchase a Voucher for that Experience by placing an Order. We have the right to refuse any Orders and no contract will subsist between you and us unless and until we accept your Order. We will be deemed to have accepted your Order only when we send you written confirmation that we have accepted your Order, when we accept payment for your Order or when we send you your Voucher. Vouchers are subject to availability. If we do not supply a Voucher to you for any reason, we will not charge you for that Voucher and will refund any money actually paid for it. Each Yippee! Voucher is valid for 10 months from the date of purchase, unless otherwise stated in the Essential Information.

3) How to pay for your Voucher

The prices for the Vouchers and any delivery charges are set out in our most recent Brochure (a copy of which will be posted on our Website) and are stated in UK Pounds Sterling. These prices include VAT. Whilst we try to ensure that these prices are accurate, mistakes may sometimes occur. If we discover a mistake in the price of an Order we will contact you as soon as possible and give you the option to either proceed with the Order at the correct price or to cancel your Order. If we cannot contact you we will treat your Order as having been cancelled. If your Order is treated as being cancelled in this way we will not charge you for that Order and will refund any money actually paid for it. The cost of any Order must be paid by you in full before delivery of the Voucher using a credit or debit card acceptable to us.

4) Delivery of your Voucher

Subject to you paying the applicable delivery charges set out in our Brochure, we will deliver your Voucher to you at the delivery address given in your Order within the timescales set out in our Brochure. However, because delay is sometimes outside of our control, time of delivery will not be of the essence. If you have not received your Voucher within 21 days of the date that you placed your Order, you may contact us at the contact details (See clause 16) quoting your Order reference number and cancel your Order. If you cancel your Order in this way we will not charge you for your Order and will refund any money actually paid for it. All Yippee! Experiences must be booked with the Experience Provider at least four weeks in advance, unless otherwise stated in the Booking Conditions or Essential Information.

5) Your statutory right to cancel an Order

You may cancel your Order within 7 business days after the date that you receive your Voucher. If you cancel your Order in this way we will give you a full refund of the money actually paid for it. If you decide to cancel your Order within this time you must return the Voucher to us unused and in good condition within 21 business days after the date that you received it.

6) Experiences

We will provide Experiences in accordance with the description of the Experiences in the Brochure. Experiences are subject to availability. Whilst we try to ensure that the description of the Experiences in the Brochure are accurate, mistakes may sometimes occur. If we discover a mistake in the description of an Experience that you have ordered a Voucher for we will contact you as soon as possible and give you the option to cancel your Voucher. If you cancel your Voucher in this way we will refund any money actually paid for it. In addition to the Booking Conditions and these Terms and Conditions, your receipt of, or participation in certain Experiences may be subject to additional terms and conditions (such as health and safety and security rules). We will let you have a copy of these with your Voucher. If you do not accept these additional Terms and Conditions you may contact us at the contact details (See clause 16) quoting your Order reference number and cancel your Voucher within 7 business days after the date that you receive your Voucher. If you cancel your Voucher in this way we will refund any money actually paid for it.

7) Vouchers

If you lose your Voucher we shall not be obliged to provide you with a refund or a replacement Voucher. We acknowledge that you may wish to give your Voucher to another person so that person may participate in an Experience. If you do so, you must give the person that you give your Voucher to a copy of these Terms and Conditions, and this Agreement will be treated as having been transferred to that person as if they ordered the Voucher from us themselves. You may not sell the Voucher to any third party, and we reserve the right to cancel any Voucher and/or cancel any agreement between you and us where we reasonably believe that you have sold a Voucher to any third party. If we cancel any Voucher and/or cancel any agreement between you and us in this way we willnot refund any money already paid for it.

8) Exchanging your Voucher

Provided that the Validity Period for your Voucher has not expired and you have not already made a booking to redeem your Voucher, you may exchange your Voucher for a Voucher for another Experience by contacting us at the contact details (See clause 16). The Validity Period of the replacement Voucher shall be the same as the Validity Period of the Voucher that you ordered. If the price of the replacement Voucher is less than the price of the Voucher that you ordered, we will issue a credit note for the difference for you to redeem against the price of any additional Vouchers that you may order. If the price of the replacement Voucher is greater than the price of the Voucher that you ordered, then the difference must be paid by you in full before delivery of the Voucher using a credit or debit card acceptable to us.

9) Extending the Validity Period of your Voucher

Provided that the Validity Period for your Voucher has not expired and you have not already made a booking to redeem your Voucher, you may request that the Validity Period for your Voucher be extended. We reserve the right to refuse to extend the Validity Period. If we agree to extend the Validity Period, we may charge you an additional fee to reflect any increase in the price of that Voucher, the period for which the Validity Period has been extended and a fee of £15 to reflect our administrative costs in dealing with your request.

10) Making a Booking

All Vouchers are valid for 10 months from the date of purchase and are subject to the Booking Conditions and these Terms and Conditions. You may redeem your Voucher in accordance with the Booking Conditions.

11) Cancelling of Bookings

You may cancel a booking up to 21 days before the date of the booked Experience. If you cancel a booking in this way, we shall charge you a 10% fee (min of £15 and a max of £50) to reflect our administrative costs in dealing with your cancelled booking and you will be able to make another booking with your Voucher. If you cancel a booking less than 21 days before the date of the booked Experience we shall charge you a 10% fee (min £15 and a max of £50) to reflect our administration costs. We may also cancel your Voucher, in which case you will no longer be able to use the Voucher and we will not be obliged to provide any refund for that Voucher.

12) Unavoidable Events

You acknowledge that sometimes we and the Providers will be unable to provide the Experiences due to Unavoidable Events. If you have made a booking to redeem your Voucher in accordance with the Booking Conditions, but we or our Providers are unable to provide the Experiences due to Unavoidable Events, we will let you know as soon as reasonably practicable and you will be entitled to either: make another booking to redeem your Voucher, in which case we will extend the Validity Period for a reasonable period at no additional cost or expense to you; or cancel your Voucher, in which case we will refund any money actually paid for it.

13) Complaints

If you have any complaints about your participation in an Experience you can contact us at the details (See clause 16).

14) Liability

Save as provided in this clause 14, in the event that we are in breach of any agreement between us and you we shall not be liable to you for any loss, damage cost or expense arising out of that breach that was not reasonably foreseeable by us at the date of this agreement. Nothing in these Terms and Conditions shall limit or exclude our liability: for death or personal injury resulting from negligence; for fraud or fraudulent misrepresentation; for damage suffered by you as a result of any breach by us of the conditions as to title and quiet enjoyment implied by English law; for damage for which we are liable to you under Part 1 of the Consumer Protection Act 1987; or for any other liability the exclusion or limitation of which is not permitted by English law.

15) General

We may assign, transfer, mortgage, charge, sub-contract, sub-licence or otherwise dispose of the whole, or any part of any agreement between you and us and/or the provision of any Experiences without your prior consent. The remedies available to either you or us under these Terms and Conditions shall not limit or exclude any other rights that you or we may have against each other. Any failure by either of us to enforce any rights under these Terms and Conditions shall not affect either your or our right to enforce them at a later date. If any provision or right under these Terms and Conditions is found to be invalid or unenforceable then the remaining provisions or rights under these Terms and Conditions shall be unaffected as if such invalid or unenforceable part did not exist. These Terms and Conditions contain all the Terms and Conditions between you and us regarding your Order and your participation in the Experiences. You should be aware that if any term that you believe has been agreed between us does not appear in these Terms and Conditions you may have difficulty in enforcing such term. Nothing in this Agreement shall give any right or benefit to any person who is not a party to it. Notwithstanding that any agreement between you and us relating to your Order may not have been concluded face-to-face, you and we agree that it has been concluded in England in writing. Any such agreement is governed by English law and you and we each hereby accept the exclusive jurisdiction of the English Courts.

16) Contacting Us

You can contact us as follows: Yippee! Experiences Limited (registered company number 04750672)
Nelson House, Park Road,
Timperley, Cheshire,
WA14 5BZ